Banking Practice Showdown 2025 – Vault into Your Future Success!

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How has online banking primarily changed customer interaction with banks?

Decreased convenience.

Facilitated face-to-face encounters.

Increased reliance on physical branches.

Enhanced accessibility and ease of use.

Online banking has fundamentally transformed customer interaction with banks by enhancing accessibility and ease of use. With the introduction of online platforms and mobile applications, customers can perform banking transactions anytime and anywhere without the need to visit a physical branch. This means that activities such as checking balances, transferring funds, paying bills, and applying for loans can be done with just a few clicks.

The convenience provided by online banking significantly contributes to a better customer experience, allowing users to manage their finances efficiently and effectively. Additionally, online banking enables features like mobile alerts and instant notifications, which keep customers informed about their account activities and help in managing their finances proactively.

In contrast, decreased convenience, facilitated face-to-face encounters, and increased reliance on physical branches reflect a movement away from the advancements brought by online banking. Instead of requiring in-person interactions or visits to branches, online banking streamlines processes, thereby giving customers more control and flexibility over their banking needs.

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